Raising Tech Issues

[Guest]

We're working closer with our Tech Admin teams to ensure that there is better co-ordination, specifically in the way that issues are reported from people in the community to the Tech Admins. Previously if someone had an issue to report, there was no central location where these reports were collected and the tech team could be messaged through so many different communication channels that some things may have been forgotten.

 

One of the tools that we are using more frequently is a website called Trello. It can be easily set up and suits our needs for now (I'm not being sponsored by them!) Click here to see our Tech Issues & Tasks page, which is publicly viewable.

 

How does this work?

1. I encourage you to submit bugs / issues either through the /modreq system or the dedicated forum section.
2. Once the report has been submitted by yourself through either of these two channels then all on staff are able to add your issue to the Tech Issues & Tasks page (for staff requiring access to the Trello group, please contact an admin).
3. From this point you'll be able to see the comments made for your report, alongside who assigns themselves to the issue.

• For more sensitive issues to report that require a tech admin, please contact anyone on staff to report the issue. More sensitive issues will be added to a private page, viewable by staff only.

I've not been fond of taking people away from our own website / services to report issues but we see this as a temporary solution for now as anyone in the community can raise issues through channels easily accessible such as in-game or on the forums whereas staff will ensure that reports are submitted to the Tech Issues & Tasks page. We have a long-term goal of a system which is more direct to the tech admins.